Cancellation policy

PURCHASE OPTIONS CANCELLATION POLICY

Last Updated: October 18, 2025

1. Initial Agreement & Subscription Terms

All one-on-one coaching agreements with JSimsCoaching require a minimum commitment of four (4) months. After the initial 4-month period, coaching will automatically continue on a month-to-month basis unless cancelled in accordance with this policy.

2. Cancellation Notice Requirement

Clients may cancel their ongoing coaching subscription at any time after the initial 4-month period, provided they give 30 calendar days’ written notice.

  • Written cancellation requests must be submitted via:

  • No other forms of cancellation (social media, text, or verbal) will be accepted.

3. Billing & Refunds

  • Clients are responsible for ensuring cancellation requests are submitted before the next billing cycle.

  • If a client submits a cancellation notice after a payment has been processed, the payment for that cycle is non-refundable, but access to coaching will continue until the end of that paid period.

  • All recurring payments will cease 30 days after the official cancellation request is received and acknowledged.

4. Freezing Coaching

Clients are entitled to freeze their coaching under the following conditions:

  1. Medical Freeze: For medical reasons, with supporting documentation from a licensed healthcare provider.

  2. Personal Freeze: One-time freeze of up to 30 days for any reason.

During a freeze, billing will be paused, and the 30-day notice requirement for cancellation will resume once the coaching period resumes.

5. Continued Billing & Acceptance

By continuing to participate in coaching after the initial 4-month term, clients acknowledge and agree to continued monthly billing. Failure to cancel properly constitutes acceptance of continued charges.

6. Non-Refundable Conditions

  • Payments already processed cannot be refunded.

  • Requests to cancel outside the approved written methods will not be honored.

  • Clients remain responsible for any payments incurred due to failure to provide proper notice.

7. Chargebacks & Payment Disputes

Initiating a chargeback instead of following the cancellation process outlined above is considered a breach of contract. JSimsCoaching LLC reserves the right to dispute any chargeback with documentation of billing, communications, and client account access.